Refund policy

Return & Exchange Policy

We aim to provide a seamless shopping experience for all our customers. This policy outlines the terms for returns and exchanges, including your rights under the Australian Consumer Law (ACL).

Change of Mind Returns

You may request a return or exchange within 3 days of receiving your order (based on the delivery date provided by the courier) under the following conditions:

  • The item must have its original tags intact and must not be removed or altered.
  • The item must be in its original condition, free from any stains, marks, or damage.
  • The item must be returned in its original packaging, which must be complete and undamaged.

Shipping Costs: For change of mind returns, the return shipping costs will be the responsibility of the customer.

Please note that returns or exchanges for change of mind are provided at our discretion and are not a requirement under Australian Consumer Law.

Faulty or Damaged Products

If you receive a product that is faulty, damaged, or does not meet the description provided, you are entitled to a remedy under the Australian Consumer Law, which may include a repair, replacement, or refund depending on the issue.

Please contact our customer service team within 3 days of receiving your order, providing clear details and, if possible, photos of the issue. In such cases, we will cover the return shipping costs.

Your Consumer Rights

This policy is in addition to your rights under the Australian Consumer Law, which guarantees that goods:

  • Are of acceptable quality.
  • Match the description provided.
  • Are fit for the intended purpose.

If the goods fail to meet these guarantees, you may be entitled to a repair, replacement, or refund, depending on the nature of the issue.

How to Request a Return or Exchange

  • For change of mind returns, please contact our customer service team within 3 days of receiving your order.
  • For faulty or damaged products, contact us immediately to initiate a claim and arrange for a remedy.

Contact Information

If you have any questions or need assistance, please email us at Fay@morimari.com, and we will respond promptly.